Get to know your neighbourhood
As well as caring about the bricks and mortar you live in, we want you to enjoy living in your new neighbourhood. If you’re new to the area, here’s some information to help you explore and settle in.
We appreciate that the property you are renting is your home and will always strive to make your tenancy as enjoyable as possible. We respect your privacy and respond to requests promptly.
Tenant FAQs
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Emergency repairs will be dealt with promptly; general maintenance will be prioritised according to the nature of the problem.
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Before calling regarding repairs or maintenance, use the Maintenance Troubleshooting Guide
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Accidents happen, but unfortunately, if you lock yourself out or lose your keys, the cost of calling out the locksmith will typically be your responsibility. Please be prepared for this should it happen.
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The most important thing you can do if you are unable to pay your rent on time is communicating with us.
We have a zero tolerance policy to rent arrears, so if you realise that you’re unable to pay your rent on time, please let your property manager know as soon as possible.
We can then make an arrangement that you must stick to. If you fail to pay your rent, it may result in tenancy tribunal proceedings.
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No. Your bond is intended to be held to cover any damage to the property, not to cover your rent. It is held in trust with Tenancy Services, and it is illegal to expect the owner to use your bond as rent.
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If you are on the move, your property manager will organise a time for your end of tenancy inspection. Once this has been completed and assuming all is in a good state of repair, we can get the bond refund process underway with Tenancy Services. It can take up to 10 working days after the request is lodged with them for the funds to be deposited into your bank account.
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Once we receive your notice we will send you a confirmation email along with a checklist of tasks for you to work through before your end of tenancy bond inspection.
Once this has been completed and assuming all is in a good state of repair, we can get the bond refund process underway with Tenancy Services. It can take up to 10 working days after the request is lodged with them for the funds to be deposited into your bank account.
For further information, visit the Tenancy Services website.